Job Description

At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.

Be the Friendly Voice of L.L.Bean

L.L.Bean is seeking Seasonal Work-From-Home Customer Service Representatives who enjoy helping people and creating exceptional customer experiences.

In this part-time, temporary role, you'll assist customers with orders, product questions, promotions, and problem resolution while delivering the legendary service that has defined L.L.Bean for generations. You'll work from the comfort of your Maine home office while helping customers enjoy the outdoors.

Training classes begin in August and continue through the end of October.

What You'll Do

• Answer customer calls and assist with orders, questions, and service needs.
• Navigate multiple computer systems to process orders and resolve customer concerns.
• Share product knowledge, promotions, and relevant recommendations.
• Follow up with customers when appropriate.
• Participate in ongoing training and coaching opportunities.
• Deliver friendly, personalized service focused on customer satisfaction and retention.

Value-Added Customer Service

At L.L.Bean, we believe great service includes helping customers discover relevant products, offers, and solutions. You will be trained to:

• Identify natural opportunities to introduce products and promotions.
• Help customers take advantage of free shipping thresholds and special offers.
• Suggest alternatives or better-value options when appropriate.
• Adapt conversations based on each customer's needs and shopping goals.

What We're Looking For

• Strong customer service and communication skills
• Comfortable using technology and learning new systems
• Ability to multitask across multiple applications
• Problem-solving skills and attention to detail
• Interest in helping customers find the right products and solutions
• A quiet, dedicated home workspace located in Maine

Schedule Requirements

We support customers 7 days a week from 8:00 AM–8:00 PM, with hours extending to 10:00 PM during the holiday season. Candidates for this role must:

• Provide at least 24 hours of weekly availability
• Be available on Mondays and Tuesdays from Thanksgiving through Christmas (our Peak season)
• Be available for at least one weekend day

Please note: If offered a position, our training classes are scheduled between Monday and Friday. Sessions are in the mornings and afternoons. We do not offer any late evening or weekend training.

Why Join L.L.Bean?

• Competitive pay starting at $16.10/hour or more
• Work from home in Maine
• Generous employee discount
• 401(k) participation
• Outdoor gear borrowing privileges

Home Office&Technology Requirements

To ensure a secure and reliable customer experience, all Home Agents must maintain an approved home office setup. Photos and documentation will be required during the onboarding process.

Computer Requirements

• Windows - Windows 11 or newer (Windows S Mode not supported)
• Mac - macOS 14 Sonoma or newer

Required Equipment

• Minimum 8 GB RAM
• Two monitors with one being 17" or larger
• Full-size keyboard with number pad
• Mouse with scroll wheel
• Webcam
• USB headset with microphone
• Power strip with surge protection

Internet Requirements

• Minimum 25 Mbps download speed
• Minimum 7.5 Mbps upload speed
• Wired internet connection required
• Computer must connect directly to modem/router via Ethernet cable

Not permitted:

• Satellite internet (including Redzone Wireless)
• Mobile hotspots (including Verizon or T-Mobile 5G Home Internet)
• Wireless-only PC connections

Workspace Requirements

• Must be physically located in Maine
• Dedicated, quiet workspace free from distractions
• Workspace must protect customer privacy and meet security standards
• Ergonomic desk and chair required

Interview&Application Process

Interviews, onboarding, and training are conducted virtually using Microsoft Teams.

As part of the application process, applicants will be asked to provide:

• Operating system screenshots
• RAM/memory verification
• Internet speed test results
• Photos of your monitors

If you love helping customers, are comfortable with technology, and are ready to deliver legendary service from home, apply today and join the L.L.Bean team!

L.L.Bean uses a market-based compensation approach. The anticipated starting base pay for this position is $16.10 - $17.75. Individual compensation may vary based on factors such as a candidate's experience, qualifications, education, geographic location, skills, competencies, and proficiency for the role.

If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.

If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you! At L.L.Bean, we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.

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