Job Description

Spa Assistant Manager

Assists the Spa Director in managing the daily operations of The Spa at Ballantyne to ensure operational efficiencies and profitability as well as a pleasant and memorable experience for each guest.

Job Duties:

• Oversees the day-to-day operations of the spa and fitness center.
• Supervises employees to include interviewing, training, coaching and counseling.
• Ensures all opening/closing procedures are completed.
• Conducts pre-shift meetings.
• Monitors and maintains the cleanliness and neatness of the facility to ensure immaculate conditions at all times.
• Prepares weekly work schedules to ensure appropriate staffing levels for business needs.
• Assists in the ordering of professional supplies and retail products and locker room and guest amenities.
• Assists with monthly retail inventory counts and reports.
• Assists with performing quarterly linen count for all spa linen and terry.
• Resolves guest issues and complaints. Follows-up to ensure guest satisfaction.
• Monitors payroll to ensure it stays within budgeted amounts.
• Tracks spa revenue by department, ensuring all providers are attaining revenue and retail goals.
• Promotes and markets the hotel, spa and programs.
• Assists the Spa Director with tier status reviews and 75-day and annual performance reviews.

Minimum Job Qualifications:

• High school diploma or equivalent; associate's degree preferred
• Two years of spa management experience, preferably in a 4-star spa
• Strong leadership skills, including the ability to motivate and direct the work of others
• Strong organizational skills
• Excellent verbal and written communication skills
• Ability to pay close attention to detail
• Proficient computer skills using Microsoft Office
• Ability to see, hear, talk, walk, stand for extended periods, sit, kneel, crouch, bend, grasp and perform repetitive motions
• Ability to push, pull, lift, carry or otherwise move up to 25 pounds
• Ability to work a flexible work schedule, including nights, weekends and holidays

The Ballantyne is an Equal Opportunity Employer. We support and encourage diversity in the workplace. We are a drug-free workplace. Pre-employment drug screening is conducted.

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